Troubleshooting
My RPZ Has an Issue
If the issue is mild and you can tell where the drip is coming from, send us a picture pointing to that location so we know how to address the issue.
If the issue is severe (water spraying / gushing or pipes banging in the basement), shut the water off at both sides of the RPZ by turning the valve handle perpendicular to the pipe. Call us as soon as you can.
If water is still spraying, shut the sprinkler water off in the basement.
**It doesn't hurt to turn your controller to "Off / Standby" once the water is shut off to the system. It causes less wear and tear on the electronic components.
If the issue is severe (water spraying / gushing or pipes banging in the basement), shut the water off at both sides of the RPZ by turning the valve handle perpendicular to the pipe. Call us as soon as you can.
If water is still spraying, shut the sprinkler water off in the basement.
**It doesn't hurt to turn your controller to "Off / Standby" once the water is shut off to the system. It causes less wear and tear on the electronic components.
My Controller Has an Issue
Blank Screen:
Zone(s) Running for Hours:
If one zone won't shut off, it probably isn't the controller.
Shut the water to the system off at the outside (RPZ) valve(s). Contact us for service.
If the whole system keeps running, or runs repeatedly, turn the controller to "off".
Contact us for service.
It Won't Run at ALL:
- Check the outlets in the garage or whichever room the controller is plugged into. GFI outlets might be tripped and need to be reset
- If you have a WiFi controller, simply tap the screen or use your app to turn on the display.
- Unplug the controller for about 30 seconds, then plug it back in. Sometimes a power surge can cause an issue and it needs to reset.
Zone(s) Running for Hours:
If one zone won't shut off, it probably isn't the controller.
Shut the water to the system off at the outside (RPZ) valve(s). Contact us for service.
If the whole system keeps running, or runs repeatedly, turn the controller to "off".
Contact us for service.
It Won't Run at ALL:
- Start simple: Make sure it is plugged in and set to "Run"
- Rain sensor: Is it still there? Gutter work / roof repairs sometimes cause the sensor to get knocked off or broken. It will need to be replaced. Call us for service.
FAQs
Do you do installs ?
Sorry, we do not at this time. Our company is small and the demand on our time is such that we focus on system repairs and service only.
How much is an activation/start-up or a winterization/shut-down?
1-16 zones is $90 / 17+ zones is $100 **Exceptions may apply
What are some ways I can upgrade? *Find links on our Area Map & Services Page
Sorry, we do not at this time. Our company is small and the demand on our time is such that we focus on system repairs and service only.
How much is an activation/start-up or a winterization/shut-down?
1-16 zones is $90 / 17+ zones is $100 **Exceptions may apply
What are some ways I can upgrade? *Find links on our Area Map & Services Page
- WiFi Controller: Saves water, time and money. Easy and customizable programming
- Rain Sensor: Once the sensor is wet, it will not allow the system to run until it dries.
- Flow Tech Valve: Allows us to turn the sprinkler valve off in the basement from outside using a remote.
- Remote Port Installation: (Hunter ProC model controllers) Allows us to run the system with a remote.
- MP Rotor Nozzles: Saves water and can make mist zones much more efficient
- Insect Repellant / Fertilizer Injector: Have repellant and/or fertilizer sprayed any time your system runs
